Terms of Use

1. About these Terms

These Terms of Use (“Terms”) govern access to and use of the Mukti websites, applications, and related services operated under mukti.health and its subdomains (together, “Mukti”, “we”, “us”). By creating an account or using Mukti, you agree to these Terms.

Mukti One, the system a hospital, clinic or doctor runs under its own name, has its own terms in section 15.

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2. Who we are

Mukti Health is operated by MUKTI HEALTH LTD, registered in England and Wales, company number 17415876. It is a digital healthcare coordination platform connecting patients, doctors, hospitals, pharmacies and ambulance services.

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3. Not a substitute for emergency care

Mukti does not replace national emergency services. Platform features (including ambulance requests) may depend on partner availability, network coverage, and verification status.

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4. Eligibility & accounts

You must provide accurate registration information. Patients under 18 must be linked through a parent or guardian account where the product supports that model. Professionals (doctors, hospitals, pharmacies, riders) may require verification of licences, NID, trade documents, or other credentials before full access.

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5. Acceptable use

You agree not to:

• Misrepresent identity, credentials, or medical information
• Abuse, harass, or endanger other users or partners
• Attempt unauthorised access to systems, data, or other accounts
• Use Mukti for unlawful activity under the laws of Bangladesh
• Upload malware or interfere with platform security or availability

Conduct on digital systems may also engage the Information and Communication Technology Act, 2006 and the Cyber Security Act, 2026 (as amended). We may suspend or terminate accounts that violate these Terms or applicable law.

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6. Healthcare content & AI

Information on Mukti, including any AI assistant responses, is for general support and navigation of services. It is not a diagnosis, prescription, or replacement for professional medical advice. Always follow guidance from licensed clinicians and authorised facilities.

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7. Partners & third parties

Hospitals, doctors, pharmacies, and riders are independent providers. Mukti facilitates coordination and does not guarantee clinical outcomes, stock availability, or response times. The price and the ways to pay are shown in the app before you book. A payment made through a payment provider is also subject to that provider's terms.

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8. Consumer rights

Nothing in these Terms limits rights you may have under the Consumer Rights Protection Act, 2009 of Bangladesh or other mandatory consumer protections that cannot be waived by contract.

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9. Intellectual property and protection of Mukti's work

Mukti Health Ltd owns, or is licensed to use, its software, source code, apps, screens and their design, written content, the way its databases and catalogues are selected and arranged, its interfaces, and its names and logos. These are protected by the Copyright Act, 2023, the Trade Marks Act, 2009 and other laws of Bangladesh and, where they apply, of other countries.

These laws apply whether or not you have an account or have accepted our Terms. Using a name, logo or look that misleads people can also be passing off, and getting round the security of Mukti's systems may be an offence under the cyber security law in force in Bangladesh. See our Copyright page.

Unless we agree in writing or the law allows it, you must not:

• copy, reproduce, sell or publish all or a substantial part of Mukti's software, content, screens, databases or catalogues;
• scrape, crawl or bulk-download Mukti's services or data, by automated means or otherwise, including to train an artificial intelligence system, except for exporting your own records or using an interface we provide for that purpose;
• reverse-engineer, decompile or take apart Mukti's software, or get round its security, licence or access controls;
• use your access to Mukti, or anything you learn from non-public parts of it, to build, train or improve a product or service that copies it;
• use a name, logo or look that could make people think something is from, or connected with, Mukti.

What this does not stop

You may use the service as intended, and keep and share copies of your own health records and your own information. An organisation may export its own records. Nothing here stops you from building or using a competing product by your own independent work, or from doing anything the law allows you to do regardless of these Terms. Open-source software and open data included in Mukti stay under their own licences, and nothing here limits the rights those licences give. We do not claim ownership of ideas, general methods or medical facts.

If this is broken

We may suspend or end access, keep the evidence, report the matter to the authorities and, subject to section 12, bring a claim in the courts of Bangladesh. Section 12 does not stop us seeking an urgent order to stop the copying in any court with jurisdiction. We may ask the court for an order to stop the copying, and for compensation, the profits made from it, delivery up or destruction of copies, and our legal costs, as the law allows. Criminal law may also apply. These protections continue after your account ends.

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10. Privacy & cookies

How we handle personal data is described in our Privacy Policy. Cookie use is described in our Cookie Policy.

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11. Limitation of liability

To the fullest extent permitted by Bangladesh law, Mukti is not liable for indirect, incidental, or consequential losses arising from use of the platform, partner services, network failures, or force majeure. Our aggregate liability for claims relating to the service is limited to fees you paid to Mukti (if any) in the three months before the claim, except where liability cannot be limited by law (including death or personal injury caused by negligence where such exclusion is prohibited).

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12. Governing law & disputes

These Terms are governed by the laws of Bangladesh. Courts in Dhaka shall have exclusive jurisdiction, subject to any mandatory venue rules. Parties should first attempt good-faith resolution via support@mukti.health.

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13. In the apps

• Lock-screen trip updates show the trip's progress to anyone who can see your screen; you can turn them off in your phone's settings.
• You choose who receives a shared trip link. Anyone who has it can follow the trip until the link stops working, so share it only with people you trust.
• Give a delivery handover code to the rider only when the order is in your hands. Giving it confirms that you received the order; tell support at once if anything is wrong.
• Lab trend charts, readings imported from Apple Health or Health Connect, reminders and lower-price notes are information, not a diagnosis or medical advice. Do not start, stop or change a medicine without your doctor. A monthly refill only prepares an order for you to check; Mukti never orders medicine on your behalf. An order on a signed Mukti prescription cannot be for more tablets or capsules than the prescription allows. You can report any Mukti AI answer from the app.
• Riders complete a delivery only with the patient's code, keep two orders on one trip separate, and follow the terms shown in the app for each bonus challenge, booked shift and referral reward; a bonus or reward earned by misuse (false locations, fake jobs, a second account of their own or a rider already with Mukti) is not paid, and a paid referral reward may be taken back.

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14. Changes

We may update these Terms as the product and law evolve. Material changes will be indicated by updating the date above. Continued use after changes constitutes acceptance where permitted by law.

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15. Mukti One

Mukti One is the Mukti Hospital and Mukti Doctor software run by one hospital, clinic, diagnostic centre or doctor's practice ("the organisation") as its own system, under its own name, in a web browser or in the desktop apps "Mukti One Hospital" and "Mukti One Doctor". This section, added on 9 October 2026 and updated on 26 and 31 October 2026, sets out the terms for Mukti One. Each organisation also has a written agreement with Mukti; where that agreement says something different, the written agreement applies. The rest of these Terms apply to Mukti One where they are relevant, except sections 4, 7 and 13, which are about the Mukti network and its apps.

• What it is: record-keeping and administration software. Mukti One is not a medical device. It does not diagnose, recommend treatment or give medical advice, and it is not an emergency service. Lists and prompts in it, such as the medicine list, diagnosis codes and alerts, are aids for trained staff and never replace a clinician's own judgement. So is everything the optional AI assistance suggests, such as a note, prescription lines, a letter or a guideline answer: the doctor checks, corrects and signs it
• Licence: Mukti gives the organisation a non-exclusive, non-transferable right for it and its authorised staff to use Mukti One for its own healthcare work, for the modules, sites and period agreed in writing, and to install the desktop apps on the computers its staff use. It may not resell or sub-license Mukti One or try to reach another organisation's information, and "Protection of Mukti's work" below sets out the other limits
• Accounts: anyone can ask for an account from the "Create an account" page and attach the organisation's papers. That does not open a system: Mukti contacts them, agrees the plan and the contract, and then sets up the organisation and its first owner. The owner and administrators add staff and decide which pages each may open. The organisation is responsible for what is done under its accounts: each sign-in is for one person, passwords are kept private, access is taken away promptly when someone leaves, and Mukti is told without delay of any suspected unauthorised access
• The organisation's responsibilities: lawful use and the licences and registrations its work requires; the accuracy and completeness of the records its staff enter; checking a printed document before it is given to a patient; telling its patients how their information is used and taking any consent the law requires; and a way of working for times when Mukti One or the internet is not available. Clinical decisions and professional duties remain with its clinicians. An organisation that runs Mukti One on its own server is responsible for that server, its security and its backups
• Optional parts: a patient portal, connections for partner systems and AI assistance are switched on for an organisation as agreed with it. Where they are on, the organisation decides how sign-in codes reach its patients, which partner systems receive a key and what each may read, and where its notices are sent. It is responsible for those choices, for telling its patients about them and for its own agreements with the owners of those systems. Section 13 of the Privacy Policy describes what each part sends, and to whom
• Records: the records the organisation enters belong to the organisation. Mukti claims no ownership of them and handles them only to provide Mukti One, as section 13 of the Privacy Policy describes. The organisation can export every record at any time
• Fees: as agreed in writing with each organisation. Nothing is bought or paid for inside the software or the desktop apps
• Availability and support: Mukti works to keep hosted Mukti One available and secure, but does not promise that it will never be interrupted or be free of every fault. It needs a connection and does not work offline. Support is given inside the software and at support@mukti.health, in the hours and within the times agreed in writing. Mukti may update the software to improve it or keep it secure; on an organisation's own server, updates and support are as its licence states
• End of a licence, suspension and leaving: when a licence period ends, everything keeps working during the grace days (14 unless agreed otherwise); after that the system is read-only until the licence is renewed. Mukti may suspend a hosted account for a serious breach, for non-payment as the written agreement provides, for a security risk or where the law requires it; a suspended account is read-only in the same way. Read-only means staff can still read, print and export every record: Mukti does not lock an organisation out of reading its own patients' records. When an organisation leaves, it exports its records, and its account is closed as section 13 of the Privacy Policy describes. On an organisation's own server with a one-time licence, the licensed version keeps working; what ends on the date in the licence is updates and support
• Ownership: the Mukti One software, its design, its name and its marks belong to Mukti Health Ltd or its licensors. The organisation's name, logo, letterhead and records belong to the organisation, which allows Mukti to show its name and logo inside its own system and on its documents
• Responsibility: Mukti provides Mukti One with reasonable skill and care. Mukti is not responsible for clinical decisions or the care an organisation gives, for information entered wrongly or not entered, or for loss caused by the way an organisation or its staff used or secured their accounts and computers. Sections 11 and 12 apply unless the organisation's written agreement says otherwise, and nothing here limits a responsibility that the law does not allow to be limited

Protection of Mukti's work

Mukti Health Ltd owns, or is licensed to use, Mukti One's software, source code, apps, screens and their design, written content, the way its databases and catalogues are selected and arranged, its interfaces, and its names and logos. These are protected by the Copyright Act, 2023, the Trade Marks Act, 2009 and other laws of Bangladesh and, where they apply, of other countries.

Unless we agree in writing or the law allows it, the organisation and its staff must not:

• copy, reproduce, sell or publish all or a substantial part of Mukti One's software, content, screens, databases or catalogues;
• scrape, crawl or bulk-download the service or its data, by automated means or otherwise, including to train an artificial intelligence system, except for exporting the organisation's own records or using an interface we provide for that purpose;
• reverse-engineer, decompile or take apart the software, or get round its security, licence or access controls;
• use access to Mukti One, or anything learned from its non-public parts, to build, train or improve a product or service that copies it;
• use a name, logo or look that could make people think something is from, or connected with, Mukti.

Confidential information. Non-public parts of Mukti One, including its screens, workflows, documents, prices and technical details, are confidential. Use them only for the organisation's work with Mukti One, do not share them with anyone not authorised, and keep this duty after access ends. This does not cover information that is already public or that the law requires to be disclosed.

What this does not stop. The organisation owns its own records and may export them. Nothing here stops anyone from building or using a competing product by their own independent work, or from doing anything the law allows regardless of these Terms. Open-source software and open data included in Mukti One stay under their own licences, and nothing here limits the rights those licences give. We do not claim ownership of ideas, general methods or medical facts.

If this is broken. We may suspend or end access, keep the evidence, report the matter to the authorities and, subject to the governing law and disputes section of these Terms, bring a claim in the courts of Bangladesh. That section does not stop us seeking an urgent order to stop the copying in any court with jurisdiction. We may ask the court for an order to stop the copying, and for compensation, the profits made from it, delivery up or destruction of copies, and our legal costs, as the law allows. Criminal law may also apply. These protections continue after the agreement ends.

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