Frequently asked questions

Mukti Health connects patients, doctors, hospitals, partner pharmacies and riders on one verified platform for Bangladesh. Mukti Health is live on the App Store and Google Play · services open in March 2027.

Services open in March 2027, in one city first. Other cities follow once its network works well under real demand.

You can download Mukti Health from the App Store or Google Play and look around, and browse lab tests and medicines with their prices on Explore. Doctors, hospitals and pharmacies are joining now, ahead of the launch.

Mukti Health (for patients) and Mukti Rider (for ambulance drivers and delivery riders) are on the App Store and Google Play. The Doctor, Hospital and Pharmacy portals have desktop apps for Mac and Windows (the Windows apps are in the Microsoft Store) and also open in a web browser. Admin tools are internal. Mukti One Hospital and Mukti One Doctor, for organisations that run Mukti's software as a dedicated system of their own, are available now too, for Mac, Windows (in the Microsoft Store) and the web.

Book a video appointment with a verified doctor in Mukti Health. You get a reminder 10 minutes before. At the booked time your doctor calls you in the app: your phone rings, you tap Answer and the call starts. You can mute, turn your camera off for an audio-only call, or switch cameras. Calls last up to 15 minutes, are private and are never recorded. Any prescription or test the doctor orders appears in your health record.

Yes, when doctors are online. In Mukti Health, tap Talk to a doctor now on the Doctors page, answer three short questions, and a doctor calls you by video, usually within minutes when doctors are online. It is for urgent health questions that are not life-threatening. For life-threatening emergencies call 999: a video call cannot replace emergency care.

Yes. Once your ambulance or medicine delivery is on its way, Mukti Health shows it live on Home and on your phone's lock screen: the stage, the arrival time and the vehicle. You can send family a live trip link that shows only the vehicle, the stage and the arrival time; it stops when the trip ends, when you stop sharing or after 12 hours. If the trip slips more than 10 minutes past the time you were given, the app tells you the new time.

Yes. When your doctor sets a follow-up date, Mukti Health reminds you three days before and on the day, with one tap to book the same doctor. The reminder shows only the doctor's name and the date, and you can turn it off. You can also add any appointment to your phone's calendar.

Mukti sells every medicine about 2.5% below the printed MRP, rounded down to the whole taka. The app shows the Mukti price with the MRP struck through. Where Mukti does not yet hold the official MRP, the price is marked indicative and the printed MRP on the pack applies.

For a regular medicine on a Mukti prescription, open the prescription in Records and choose Monthly refill. Each month the app prepares the refill, your doctor's dose for 30 days and never more than the prescription has left, and puts it in your cart. Nothing is ordered until you place the order yourself. An unplaced refill expires after 10 days, and refills stop, with the reason, when the prescription expires, is cancelled or replaced, or the course is used up. At checkout you can never order more tablets or capsules than your prescription allows.

Yes, for your information. When the same ingredient, in the same strength and form, is sold for less under another brand, Mukti Health shows a note beside your medicine. Your medicine is never changed for you: ask your doctor or pharmacist before changing.

Lab tests booked through Mukti are home collection: the sample is collected at your home. You can see each test's price on Explore.

Mukti is not a pharmacy. Licensed partner pharmacies fill medicine orders: Mukti sends each order to a partner pharmacy, which prepares it for delivery.

Every medicine order shows a four-digit code in Mukti Health. Give it to the rider at your door: the order is marked delivered only when the rider enters it, so your medicine reaches only you.

Call 999, Bangladesh's national emergency number. Mukti does not replace emergency services.

Register on the relevant portal, submit the required documents (for example BMDC registration, a DGDA drug licence, a DGHS facility licence or a trade licence) and wait for Mukti's verification before full access. Mukti reminds you before a document expires.

Sign up in the Mukti Rider app, which is on the App Store and Google Play. Mukti approves every rider and driver before their first job. In the app you can book shifts in your zone ahead of time (optional; any shift bonus is shown before you book), carry two nearby medicine deliveries on one trip, open the route in your maps app in one tap, and download a weekly earnings PDF.

Mukti Rider has a referral reward. Invite a rider gives you a code to share, and while rewards are running you receive one once Mukti approves the new rider and they complete a set number of real jobs within a set time. Mukti sets the amount and the terms, and the app shows them, including whether rewards are running now.

Yes. A hospital or diagnostic centre can connect most scan machines, lab analysers and hospital systems: choose your machine from our list, and Mukti shows the settings to enter on it and checks the connection. Machines connect once, through a small Mukti program on the hospital's own computer; a hospital's own system can send results to Mukti directly. Results reach the patient's health record as PDFs after the hospital signs them; the full set of scan images stays with the hospital, and its doctors open them in the image viewer in Mukti Hospital, in the browser.

Mukti One is the Mukti Hospital and Mukti Doctor software, run by a hospital, clinic, diagnostic centre or doctor as a dedicated system, carrying its own identity and apart from the Mukti network. It is available now, on a monthly plan or a one-time licence; prices are on request.

Scan the QR code on the report, or type its check code at mukti.health/verify/lab-report. The check shows the report number and version, the date, the hospital, the department, who signed it and the patient's initials and age, and whether a newer version replaced it. It never shows the tests or the results.

Yes. Mukti Hospital keeps prices by room type and payer, tracks pre-approvals and claims until they are settled, and splits each bill between the company or insurer and the patient. Each hospital sets its own prices and tax settings.

Yes, from a starter list of common interactions and dose limits that each hospital can extend, and a licensed drug database can be added. The check reads Bangladeshi brand names, so Napa 500 is checked as paracetamol 500 mg. It warns, and the doctor and the pharmacist decide. One mistake is always stopped: a medicine that is not an injection, such as a tablet, ordered into a vein, a muscle or under the skin.

Mukti Hospital counts the month's figures for the DGHS report from the hospital's own records, such as admissions, deaths, outpatients, diseases by ICD-10, births and notifiable diseases. The hospital downloads them as a DHIS2 file or prints them, and sends them itself: nothing is sent automatically.

No. Mukti One has no patient app. Lab reports and scan images go into the patient's record at your hospital, where your doctors read them, and the doctor who ordered a test is alerted in the portal when the report is ready.

Yes. In the Doctor, Hospital and Pharmacy portals and in Mukti One, the owner chooses which menu pages to show, for the whole team or, in a hospital, for one role. A hospital can also switch off departments it does not have, such as a blood bank. Hidden pages only leave the menu: nothing is deleted and nobody's permissions change. Menus and pages are written in plain, everyday English.

Yes. Guardians can add children under their patient profile with a system-generated ID until handoff at age 18.

No. Mukti AI is a healthcare and app-support assistant in the Mukti Health app, in Bangla or English. It is not a substitute for licensed clinical advice, diagnosis or emergency care. Before you first use it, the app asks for your permission and shows who will process your messages. Under every answer, Report answer lets you tell Mukti when something looks wrong.

Care partners you use may see the information they need to serve you. We do not sell personal health records. Our Privacy Policy explains the rest.

Yes. In Health records, every prescription, lab report and hospital discharge summary has a Download PDF button, and you can download your whole health record as one PDF. Each PDF carries your Mukti ID and the date it was made, so you can show it at any pharmacy, clinic or hospital.

Tap Save for offline on a report or prescription in Records, and it opens even without internet. Saved copies are encrypted on your phone and removed when you sign out. On a weak signal, turn on Save data in Profile → Settings: maps wait until you tap Show map, tracking shows the distance and arrival time as text, and photos load when you tap them. Ambulance requests, trip updates and the handover code work as usual.

On iPhone, if you choose. In Health trackers you can import readings from the iPhone's Health app, read-only and only the ones you allow: heart rate, blood oxygen, breathing rate, temperature, cardio fitness, steps and other activity, sleep, blood pressure, blood glucose, weight and other body measurements. Mukti never writes to the Health app or uses the readings for advertising, and you can disconnect at any time.

From an hour before an in-person appointment, Mukti Health shows I've arrived. Tap it and type the 4-digit code shown at reception, and your doctor sees that you're there. You can also check in at the desk as usual.

Yes. In the Mukti Health app, Profile → Settings → Your data lets you download a copy, make a formal access, correction or erasure request, or withdraw a clinical consent. Delete account is on the same page.

Email support@mukti.health or use the form on the Contact page, where our UK and Bangladesh office addresses are also listed.

Yes, our seed round is open. See the Invest page, or email support@mukti.health.